Privacy policy

Last updated: June 2026

DongGuan Xinyuan Sports Goods Co., Ltd. (doing business as "Hevto" or "Hevto Wetsuits Store") operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Hevto Wetsuits Store is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise interact with our omnichannel customer support (including email, telephonic helplines, and live chat services). If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. We may collect or process the following categories of personal information:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information including credit card, debit card, and financial account numbers, payment card information, transaction details, and payment confirmation.

  • Customer Support Interactions (Voice & Chat Data):

    • Telephone Support: When you utilize our telephone customer support, we may collect your phone number and maintain audio recordings or logs of the calls for quality assurance, training, and dispute resolution purposes.

    • Live Chat & Messaging: When you interact with our real-time live chat or support widgets, we collect and process the text, transcripts, and attachments of the chat sessions to facilitate your product-related inquiries.

  • Account information including your username, password, security questions, and preferences.

  • Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange, or cancel.

  • Device and Usage information including your IP address, browser type, network connection, device identifiers, and data regarding how and when you navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you when you create an account, complete a purchase, communicate with us via phone or chat, or provide it to us directly.

  • Automatically through the Services and through the use of cookies and similar tracking pixels.

  • From our service providers (e.g., Shopify, payment processors, logistics partners, and customer support infrastructure providers).

How We Use Your Personal Information

We use your personal information for the following legitimate business purposes:

  • Provide, Tailor, and Improve the Services: To perform our contract with you, process payments, fulfill orders, arrange shipping, manage exchanges/returns, and deliver real-time product support via phone and chat.

  • Marketing and Advertising: To send promotional communications by email or text message, and display targeted online ads based on your interest.

  • Security and Fraud Prevention: To authenticate your account, detect or investigate fraudulent, unsafe, or malicious activity, and ensure a secure shopping experience.

  • Legal Reasons: To comply with applicable federal, state, or international laws, respond to valid legal processes, or defend our legal rights.

How We Disclose Personal Information

We may disclose your personal information to third parties in the following circumstances:

  • With Shopify and Trusted Vendors: Who perform specialized services on our behalf (e.g., IT management, payment processing, data analytics, customer support systems, cloud storage, fulfillment, and shipping).

  • With Business and Marketing Partners: In accordance with their own privacy notices to support targeted advertising.

  • Legal Obligations: To comply with applicable legal processes, enforce our policies, or protect the safety and rights of our users and others.

Relationship with Shopify

The Services are hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the platform features. To learn more about how Shopify uses your data, please visit the Shopify Consumer Privacy Policy.

Children's Data

The Services are not intended to be used by children. Since our product line includes equipment for all demographics, we do not knowingly collect or sell personal information about individuals under 16 years of age. If a parent or guardian becomes aware that a child has provided personal identifiers, please contact us below to request deletion.

Security and Retention of Your Information

We implement industry-standard technical measures to safeguard your data, though no security system is completely impenetrable. How long we retain your personal data (including support emails, chat histories, and call logs) depends on different factors, such as maintaining your account, providing Services, or complying with overarching tax and legal obligations.

Your Rights and Choices

Depending on where you reside (such as under the CCPA/CPRA in the United States), you may hold specific data protection rights, including:

  • Right to Access / Know: View the specific categories and pieces of personal data we hold about you.

  • Right to Delete / Correct: Request the correction of inaccurate data or the deletion of your personal data.

  • Right to Opt Out: Direct us not to share or use your data for targeted advertising. You can exercise your Global Privacy Control (GPC) signal preferences through your browser settings.

Complaints & International Transfers

Please note that we may transfer, store, and process your personal information outside the country you live in (including transfers to secure servers managed by our operations group or platforms like Shopify). If you have complaints regarding our compliance, please reach out to us using the contact details below.

Contact

Should you have any questions about our privacy practices, this Privacy Policy, or if you would like to exercise any of your data rights, please contact us via the following official brand credentials:

  • Brand Name: Hevto Wetsuits Store

  • Corporate Entity: DongGuan Xinyuan Sports Goods Co., Ltd.

  • Official Support Email: support@hevto.com