FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
About Size Selection
Can you help me choose a size?
Yes, we can help you select the best-fitting size. Please send us your height, weight, chest, waist, and hip measurements. If you want to choose a size on your own, please make sure to match your purchase according to our size chart or purchase according to our recommended sizes. If the size chart does not fit you, even if you purchase it, the wetsuit will not fit properly. A wetsuit must fit snugly to function effectively.
What should I do if I can’t find my size?
If you can't match the size according to the size chart, please send us your height, weight, chest, waist, and hip measurements. We will consider adding more sizes to accommodate different body types as we gather more data.
About Logistics and Transportation
How long will it take to ship the product after purchase, and when can I expect delivery?
For products in stock, we typically ship within 24 hours after purchase. In the U.S., you can expect to receive your order within 2-4 days. For remote areas, it may take 3-7 days. For wholesale or custom products, please contact us for specific delivery times.
Do you ship outside the U.S.?
Unfortunately, we currently only ship in-stock products within the U.S. However, we do offer worldwide shipping for wholesale and custom orders. Please contact us for more information.
About odor and creasing
Why does my wetsuit have an unpleasant smell?
When you first open the package, you might notice a strong odor. Don’t worry—this smell is harmless. Wetsuits are usually made from Neoprene, and glue is used to bond the fabric and rubber together. The odor you’re smelling comes from the glue, and it’s a natural part of the manufacturing process. Simply airing out the wetsuit or rinsing it in cold water will help the smell fade over time. We guarantee that only eco-friendly materials and adhesives are used.
Why are there creases on my wetsuit?
We use high-quality OPP sealed bags to protect the product during shipping. It's normal to see slight creases when you first open the package, and according to the wetsuit quality policy, these are creases that do not affect normal use. Please understand that due to the nature of the materials used in wetsuit manufacturing, some creases are unavoidable. If the creases are too noticeable and affect the fit, please take a picture and send it to us. We’ll provide the best customer support.
Please note that all wetsuits made with neorene material will have issues with odor and creasing.
Return & Exchange Policy
Can I return or exchange my wetsuit?
Yes, you can return or exchange the wetsuit within 30 days of receiving it. Please ensure the wetsuit has not been used, and that the product packaging and tags are in good condition. Contact Hevto customer service for a return label. To ensure you select the right size, we recommend carefully matching the size chart before purchasing or contacting us for size assistance.
What if there’s a quality issue or I received the wrong product?
If you encounter a quality issue (e.g., broken zipper) or receive the wrong product, please take a picture and contact Hevto customer service. We will assist you with the return and provide a solution.
Hevto Men and Women Wetsuit Size Guide: Choosing the Perfect Fit
Wetsuit Cleaning and Maintenance Guide: Practical Tips to Extend Your Wetsuit's Lifespan
Wetsuit Fitting Guide: How to Try on and Ensure a Perfect Fit